Maximum of 4 students per class - lots of personal attention!

This is not your traditional webinar. Click here to see what makes Panoltia online training so effective.

There's more to interpreting in the workplace than simply being bilingual - much more!

Besides being bilingual, the interpreter must:

• Be able to communicate across the wide variety of linguistic variations

• Be able to work across cultures

• Be able to effectively use a variety of interpreting skills and techniques

• Be proficient in listening techniques

• Be proficient in note-taking techniques

• Understand and abide by the ethics involved in all interpretation situations.

• Understand the terminology required for a wide variety of situations

• Know the terminology specific to the workplace

The workplace interpreter must also understand workplace culture:

• Why many Hispanic workers consider personal initiative, innovation and creativity on the job as signs of disrespect to the manager or supervisor.

• How Hispanics respond to American style coaching. 

• How workplace communication differs between Latin America and the United States

• What motivates a Hispanic worker to be productive and loyal to an employer.

• How Hispanics view and carry out work instructions and responsibility.

• Why Hispanics feel the American workplace lacks emotion and personal sensitivity, and how it affects their productivity and motivation.

• Why it’s critical for employers to understand the importance of home and family to their Hispanic employees.

• and much more...

An interpreter who lacks any of this knowledge or these abilities is simply not equipped to do the job.

This online seminar series is a complete, hands-on, interactive learning program for bilingual (English / Spanish) people who interpret in the American workplace.

Co-developed by your instructor, Yasmin Wurts Metivier of Panoltia, and Eta Trabing of the Berkana Language Center, this program is based on more than 50 years of professional interpreter and interpreter training experience. It is the standard for workplace interpreter training.

You will learn:

• The Role of the Workplace Interpreter

• Consecutive Interpreting Techniques

• Basic Interpretation Skills and Techniques

• Note Taking Techniques

• Memory Techniques

• How to Handle Difficult Workplace Interpreting Situations

• How to Prepare Yourself to Interpret in the Workplace

• The Workplace Interpreter’s Code of Ethics

• The New Immigrant Culture and Belief System and how it Manifests in the Workplace

• Incorporating Cultural Differences to Improve Workplace Efficiency and Communication

• Terminology Used in the Workplace

• And Much More

Series Outline

Week 1

Module 1

Introduction to Workplace Interpreting

Interpreter Skills Overview

 

Module 2

Types of Interpreters

Modes of Interpretation

Week 2

Module 3

The Workplace Interpreter

Interpretation techniques

 

Module 4

Listening Techniques

Techniques for Consecutive Interpretation

Week 3

Module 5

Note Taking Techniques

Memory Development

 

Module 6

Interpreter Code of Ethics

Week 4

Module 7

Latinos and Latino Culture in the American Workplace

      

Module 8

Role Plays

Week 5

Module 9

Workplace Interpreting Case Studies (includes safety, supervision, attendance, communicating across languages, and much more)

      

Module 10

Role Plays

Week 6

Module 11

Human Resources Interpreting Case Studies (includes compensation, benefits, disciplinary action, sexual harassment, and much more)

      

Module 12

Role Plays

 

Instructor:

Yasmin Wurts Metivier

Click here to learn more about Yasmin's background and qualifications.

Participant Prerequisites:

Participants must be bilingual (English/Spanish).

 What you will need:

•  A computer with broadband internet access

•  A webcam, a microphone, and headphones or ear buds*

 If you aren't sure how to set up and use your webcam we will be happy to help you.

Webcams with built in microphones are available from under $15. Shop For Webcams

Ear buds are available from under $10. Shop For Ear Buds.

* Important Note - External speakers cannot be used for interactive webinars because they cause "feedback," a form of sound distortion. Headphones or ear buds eliminate the problem. For comfort and the best sound we recommend good quality cushioned ear buds.

Cost:

$399 per person

Includes free copies of Managing In Two Cultures and Cómo Trabajar En Dos Culturas audio programs - a $59.90 retail value

$299 for a limited time!

Additional instant discounts are available to Interpreter E-News subscribers. Interpreter E-News is our free interpreter newsletter. If you aren't a subscriber, click here for more information and to subscribe.

Save even more by hosting this program for your group. Click here for details.

The program is offered at different times for your convenience - see dates below.

To register, select the dates and times of your choice from the list below and click on the register now link. You will be directed to our secure online registration page, where you will have the choice of paying by major credit card, purchase order, check, or e-check. Your confirmation and receipt will be emailed to you immediately after you submit your registration.